Ordering and Returns
Use the add to basket buttons to order your items and then complete the checkout from your basket. You can view items in your basket at any time by clicking on the 'VIEW YOUR BASKET' link at the top of the page.
Delivery and despatch
We aim to despatch all orders within 14 working days from date of order/payment received. Usually your order will be despatched within 48 working hours from date of order/payment received however due to the account being changed and us training staff it may take a couple more days to sort out at the present time please call to arrange times and dates. Please note, to provide the best range of products to you, we don't keep every item in stock at all times. You can contact us at any time to check this before or after you have placed your order.
If your order contains anything from our retro printing ranges, please allow upto 28 working days for despatch. This is due to the diversity of names and styles we offer and these items are custom cut by the original suppliers for us to the same standards and using the same techniques and materials as originally done.
This is a worst case scenario and is usually despatched within 21 working days as well.
If you would like a timescale on a particular item at any time please contact us at firstname.lastname@example.org
We accept the following credit and debit cards through our checkout:
MasterCard, Visa, Maestro, Visa Electron, Switch, Delta and American Express. Our merchant participates in the Verified by Visa and MasterCard SecureCode scheme for added security when paying by card.
We also accept PayPal as payment and PayPal customers can make payment quickly using their account by pressing the 'checkout with PayPal' button in the shopping basket. For your added security, we are PayPal verified to give you peace of mind.
If you live in the UK, we accept Postal orders or cheques and for international customers, can accept bank transfer. Items being paid for by cheque or Postal order will not be despatched until the cheque has cleared or the Postal order received. All cheques/Postal orders to be made payable to Wiggy Sports.
We rely on customers to order the correct item but appreciate that mistakes do happen. In the case of shirts, shorts, socks or boots, this would be the correct size and colour.
If you order the wrong item, please notify us within 14 days of placing your order by email to email@example.com.
We will respond within 48 hours to confirm details for return and we will exchange the item for the correct one once received and checked.
If you change your mind once you have placed your order and wish to cancel, please contact us within 7 days of placing your order by email at firstname.lastname@example.org. If your order has been despatched, we will ask you to return the item at your own cost and a refund for the value of the goods will be refunded once the items returned have been checked and inspected. Please note, you will not be refunded for the postage costs paid on your order if it has been sent to you already.
If you change your mind and wish to cancel an order after 7days of placing your the original order, please email us at email@example.com. Acceptance of a return or cancelling the order is entirely at our own discretion. If we do accept the return a credit voucher only will be issued for the value of the goods minus the postage and packing charges if you return the item in the original condition with all tags and packaging still attached.
If you believe we have sent you the wrong item, please notify us within 14 days of receiving the item to firstname.lastname@example.org
. Again, we will respond within 48 hours to confirm details for return. If we have made the error, we will cover the cost of you returning the item to us and we will exchange the item for the correct one.
If there is a fault with your item(s), please send an email to email@example.com with full details of the fault. All our orders are checked thoroughly before despatch to prevent any faulty items being sent. We will ask for the item to be returned and upon inspection, a replacement will be sent. Refunds will not be given for faults unless we cannot replace the item like for like.
When returning any item. All items must be returned in the original packaging with all tags attached (where appropriate) and be in the same condition as when sold. If not, your return will not be accepted and you will be charged postage for us to return the item back to you again.
All items custom cut which can include but is not limited to name and number or sleeve badges are excluded from our returns policy. This also includes printed or personalised football shirts or shorts unless there is a fault with the item. If your order has been custom cut and ordered specially for you, acceptance of return is at our discretion.
For delivery to non UK addresses, we accept no returns for damaged items if Royal Mail unregistered Airmail has been selected by the customer. This is because we cannot claim from Royal Mail for using this service and the choice of postage method is down to the customers choice. If you choose the unregistered Airmail option, you accept this risk at your own cost.
If you choose to have the name and number or sleeve badges sent to you for your own application, we accept no responsibility for any damage to your shirt during your application. Application instructions available by contacting us.
Frequently Asked Questions
- What are the delivery charges?
- How do I get my shirt printed?
- How long does it take?
- What is your returns policy?
- Do you accept personal cheques?
Take a look at our FAQs page »
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